Policy

Shipping
Policy.

Last updated: February 2026 UK warehouse · London Royal Mail & tracked services

We dispatch all electronics components orders from our London warehouse using Royal Mail. Orders placed before 1pm on a business day are typically dispatched same-day. Free delivery on all UK orders over £25.

01

UK Delivery Options

ServiceDelivery estimateTrackingCost
Royal Mail 2nd Class 2–4 business days No £2.95
Royal Mail 1st Class 1–2 business days No £3.95
Royal Mail Tracked 48 2–3 business days Yes £4.50
Royal Mail Tracked 24 Next business day Yes £5.95
Free delivery (orders over £25) 2–4 business days No FREE

Delivery estimates are based on Royal Mail's standard processing times and do not include bank holidays. Business days are Monday–Friday, excluding public holidays in England.

02

International Shipping

We ship worldwide using Royal Mail International services. International orders are fulfilled from our London warehouse.

🇪🇺

Europe

Germany, France, Netherlands, Spain, and most EU/EEA countries

4–10 business days

£8.50
Tracked available · from £12.50
🌍

USA & Canada

United States and Canada via Royal Mail International Standard

7–14 business days

£11.50
Tracked available · from £16.00
🌏

Rest of World

Australia, Asia, Middle East, and other international destinations

10–21 business days

£13.50
Tracked available · from £18.00

International customers are responsible for any import duties, taxes, or customs fees that may be charged upon arrival in their country. Rombotics is not responsible for delays caused by customs processing.

Post-Brexit note: Shipments to EU countries may be subject to customs clearance. We declare goods accurately on all customs forms.

03

Dispatch Times

We aim to dispatch all in-stock orders on the same business day when placed before 1pm GMT/BST, Monday to Friday.

  • In-stock items: typically dispatched same or next business day
  • Pre-order items: dispatch date shown on the product page
  • Custom 3D prints: see our 3D printing service for production lead times (typically 3–7 business days depending on complexity)
  • Large orders: may require an extra 1–2 days for packing and quality checks

Orders placed on weekends or bank holidays will be processed the following business day. During peak periods (Black Friday, Christmas) dispatch may take an additional 1–2 days.

04

Order Tracking

If you selected a tracked shipping service, you will receive a tracking number by email once your order has been dispatched. You can track your parcel directly on the Royal Mail tracking page.

For untracked services (2nd Class, 1st Class), we cannot provide real-time tracking. If your parcel has not arrived within the estimated window, please contact us.

Registered customers can view order status in their order history.

05

Missed Deliveries & Safe Places

Royal Mail will attempt delivery to your specified address. If no one is available:

  • For small parcels, Royal Mail may leave the item in a safe place or with a neighbour
  • For items requiring a signature, a "Something for You" card will be left
  • You can collect from your local Royal Mail delivery office, or request redelivery online

We are not responsible for items that are marked as delivered by the carrier but are reported as missing. For tracked parcels, please contact Royal Mail directly to raise a lost parcel claim, and we will support you with documentation as needed.

06

Packaging

We take pride in our packaging. Electronics components are packed securely to prevent damage in transit:

  • Antistatic bags for sensitive components (ICs, sensors, driver boards)
  • Padded envelopes or small boxes depending on order size
  • Bubble wrap for fragile items
  • Recyclable and minimal packaging where possible

If your order arrives damaged due to inadequate packaging, please photograph the damage and contact us — we will arrange a replacement or refund.

07

Incorrect Address

Please ensure your delivery address is correct before completing your order. If you notice an error immediately after ordering, contact us at orders@rombotics.com as soon as possible — we may be able to amend the address before dispatch.

Once dispatched, we cannot redirect parcels. If a parcel is returned to us due to an incorrect address, we will contact you to arrange redelivery (additional postage will apply).

08

Contact Us

For delivery enquiries or to report a lost parcel:

Orders & Shipping

Email: orders@rombotics.com

Or use our contact form

Please include your order number when contacting us about a delivery.

Shipping Policy · UK same-day dispatch before 1pm