We want you to be completely satisfied with your purchase. If something isn't right, we'll make it right. Our returns policy is designed to be simple and fair, in line with your rights under the UK Consumer Rights Act 2015 and Consumer Contracts Regulations 2013.
You may return most items within 30 days of receiving them, provided:
| Product category | Returns window | Condition |
|---|---|---|
| Servo motors & actuators | 30 days | Unused, original packaging |
| Sensors & modules | 30 days | Unused, pins intact |
| Power components | 30 days | Unused, unmodified |
| Driver boards & ESCs | 30 days | Unused, unmodified |
| Custom 3D prints | Non-returnable | Unless defective |
| Faulty / incorrect items | 90 days | Any condition |
Email returns@rombotics.com with your order number and reason for return. We'll reply within 2 business days.
Securely package the item and send to the address we provide. For faulty items, we cover return postage. For change-of-mind returns, postage is at your cost.
Once received and inspected, we'll process your refund within 5–10 business days to your original payment method.
Please do not send returns without contacting us first — we cannot guarantee processing for unrequested returns.
Refunds are issued to the original payment method used at checkout:
We will refund the full item price plus original standard delivery charge (where applicable) for faulty or incorrectly shipped items. For change-of-mind returns, original delivery charges are non-refundable.
If you received a discount or used a promotion code, the refund will reflect the amount actually paid.
If you receive an item that is:
We will arrange a free return and offer your choice of:
Please report faulty or incorrect items within 90 days of receipt. For items that develop faults within 6 months, a statutory repair/replacement/refund right applies under the Consumer Rights Act 2015.
Custom 3D prints are bespoke items made to your specification. The following cancellation terms apply:
If your print is defective — warped, incomplete, or significantly different from the approved specification — we will reprint at no cost or issue a full refund at your choice.
Bookings for 1-to-1 sessions (via Calendly) are subject to the following cancellation policy:
We reserve the right to cancel or reschedule sessions due to unforeseen circumstances. In that case, we will offer a full refund or a rescheduled session at no extra cost.
Nothing in this returns policy affects your statutory rights as a consumer under UK law, including:
If you purchased online, you have a minimum 14-day right to cancel from the day after you receive your goods, for any reason. Our 30-day policy is an extension of this legal minimum.
If you have any questions about returns or your order, please get in touch:
Returns & Customer Service
Email: returns@rombotics.com
Or use our contact form
We aim to respond to all returns enquiries within 2 business days.